General Information and Introduction

The Viajes24h Website is a platform where users can explore, book, and enjoy tourism services such as flights, accommodations, packages, and activities. This Privacy Policy applies to all users of our platform and is an integral part of our Terms and Conditions of use.

Viajes24h is a registered agency that operates primarily in Switzerland and other countries. By using our platform, you agree that the personal information you provide directly, or that we collect through your use of the services, may be transferred, stored, and processed in the countries where we operate, in accordance with local data protection laws and our Privacy Policy.

We are committed to protecting the privacy and security of your information, and we will take appropriate measures to ensure it is handled in accordance with applicable data protection regulations.

 

Main Data Controller

Ownership of this website, www.viajes24h.com (hereinafter, Viajes24h), belongs to:

Freilyn Gomez Perez Viajes24h, whose main details are:

Address: Wöschnauring 23 Aarau 5000, Switzerland
Phone: +41 76 645 96 92
Email: [email protected]
Commercial Register: CHE-318.267.484

 

Table of Contents

• Our commitment to privacy
• Information we collect
• Users and bookings
• Information we collect automatically
• Advertising platforms
• Social media features and widgets
• Payment processors
• Email marketing services
• Web servers and SMTP
• Financing services
• Travel service providers
• How we use your information
• Deleting booking data
• Compliance with privacy laws
• Minor users
• Modifications

 

1. Our Commitment to Privacy

At Viajes24h we understand how important it is for you to know how your information is collected, used, and shared. We appreciate your trust and are committed to handling your information with the utmost care and responsibility. This Privacy Policy explains our practices regarding the collection and use of your personal information, as well as the choices you have about how your information is managed.

This policy applies to user information we collect both online through our Website and offline when you interact with us directly. We strive to protect your privacy and ensure that your experience with our services is safe and transparent.

 

2. Information We Collect

At Viajes24h, we collect and store personal information when you voluntarily submit it through registration forms on our website or during the service booking process. The data we collect includes, but is not limited to:

• Profile picture (if you need to create an account)
• First and last name
• Email address
• Username (if you need to create an account)
• Password (if you need to create an account)
• State/province and country of residence
• Contact number
• Home address
• Payment information, such as credit/debit card details or data associated with other payment methods
• Booking and transaction history made through our platform (flights, accommodations, tours, etc.)
• Travel preferences, such as room type, travel dates, and other personalized requests

The information we collect varies depending on whether you create an account with us or make a booking without registering. If you register, data related to your profile will be stored to improve the user experience and facilitate future bookings.

In addition, Viajes24h may collect information about your payment history and transactions made on the platform to ensure proper processing of your bookings and to comply with tax laws and local regulations.

 

3. Users and Bookings

At Viajes24h, we offer users the ability to book tourism services such as flights, accommodations, tour packages, and activities. To make a booking, the user must provide their personal information and payment details through third-party payment processing platforms, such as Stripe or Twint.

It is important to note that Viajes24h does not store or have direct access to your credit card number, banking details, or other sensitive financial information. This data is processed directly by our payment partners, Stripe or Twint, who manage the transaction securely.

Upon completing a booking, the payment processor provides us with a unique identifier for each transaction, along with the payment date and other relevant details to confirm your booking. If the payment processor asks you to enter your name and email address during the payment process, this information may also be shared with us to complete the transaction and manage your booking.

We assure you that we only work with secure and trusted payment platforms to protect your personal and financial data.

 

4. Information We Collect Automatically

When you browse the website or through our external analytics providers, information is collected automatically. We may store usage information such as:

• The type of device you use to access our Website
• The type of operating system
• The browser you are using
• The IP address and device ID
• The pages you visit or request
• Referring websites
• User interactions and search terms
• Your country location

We may also collect and store your email address, comments, and profile information from our blog pages to better understand your interests and improve the services we provide.

Below, users can find more detailed information about the processing purposes and external platforms used:

 

4.1 Advertising Platforms

 

Google Ads

This is an advertising service provided by Google LLC that allows the owner to run advertising campaigns alongside external advertising networks with which the owner, unless otherwise specified in this document, has no direct relationship. To avoid being tracked by multiple advertising networks, users may use YourOnlineChoices. To understand Google’s data use, please refer to Google’s partner policy.

This service uses the «DoubleClick» cookie, which tracks the use of this application and user behavior with respect to ads, products, and services offered. Users may choose to disable all DoubleClick cookies by clicking: https://adssettings.google.com/authenticated?hl=en

Personal data collected: Cookies and usage data.
Processing location: USA – Privacy Policy – Opt-out.

 

Google Analytics (Google LLC)

This is a web analytics service provided by Google LLC («Google»). Google uses the collected data to track and examine the use of this application, prepare reports on its activities, and share them with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookies and usage data.
Processing location: USA – Privacy Policy – Opt-out.

 

Hotjar (Hotjar Ltd.)

We also use the web analytics service Hotjar provided by Hotjar Ltd. («Hotjar»). Hotjar is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Center, 3, Elia Zammit Street, St Julians STJ 1000, Malta).

This tool allows tracking of movements on websites that use Hotjar (known as heat maps). For example, it can identify how far users scroll and which buttons they click and how often. This tool also makes it possible to obtain feedback directly from website users. We gain valuable information this way that allows us to make our website even faster and easier to use.

The usage data collected is only processed in pseudonymized form and the data is not used to combine usage profiles with your personal data. Therefore, we can only track which buttons have been clicked, mouse movements, distance scrolled, device screen size, device type and browser information, geographic location (country only), and the preferred language for displaying our website. Hotjar automatically hides areas of websites where your personal data or third-party data is displayed, so it cannot be tracked at any time.

Hotjar also offers each user the option, using a «Do Not Track header,» to prevent Hotjar from being used so that no data about the visit to the relevant website is recorded. This is a setting supported by the latest versions of all common browsers. To do this, your browser sends a request to Hotjar indicating that tracking of the relevant user should be disabled. If you use our website with different browsers/computers, you will need to set the «Do Not Track header» separately for each of those browsers/computers.

Personal data collected: Cookies and usage data.
Processing location: EU – Privacy Policy.

 

4.2 Social Media Features and Widgets

We use social media features, including the «Share» button or similar interactive mini-programs that run on the Website. These features may collect your IP address and any other personal information, such as which page you are visiting on our website, and may set a cookie to allow the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company that provides them. For more information about the technologies used by these social networks, please refer to their specific privacy statements. Below we share links to the most commonly used social networks for your convenience:

• Facebook: https://www.facebook.com/about/privacy/
• X (Twitter): https://twitter.com/privacy
• YouTube: https://policies.google.com/privacy
• Instagram: https://help.instagram.com/155833707900388
• WhatsApp: https://www.whatsapp.com/legal/privacy-policy/?lang=en
• Gmail: https://policies.google.com/privacy?hl=en-US
• Vimeo: https://vimeo.com/privacy

 

4.3 Payment Processors

 

Stripe (Stripe Inc.)

This is a payment service provided by Stripe Inc. that allows users to make online payments.

Personal data collected: Various types of data as specified in their privacy policies.
Processing location: USA – Privacy Policy.

 

4.4 Email Marketing Services

 

Brevo

Brevo is an email address management and message delivery service.

Personal data collected: Name, email address, usage data, and cookies.
Processing location: France, Paris – Privacy Policy.

 

OneSignal

Provides services to all mobile and web publishers looking to leverage modern push notification technology for their transactional and marketing notifications.

Personal data collected: Usage data and cookies.
Processing location: USA – Privacy Policy.

 

4.5 Web Servers and SMTP

 

DigitalOcean (DigitalOcean, LLC.)

DigitalOcean is a traffic distribution and optimization service provided by DigitalOcean LLC. The way DigitalOcean is integrated means it filters all traffic through this application, that is, the communication between this application and the user’s browser, while also allowing analytical data from this application to be collected.

Personal data collected: Cookies and various types of data as specified in the service’s privacy policy.
Processing location: USA – Privacy Policy.

 

SMTP2GO

This is a cloud-based email management solution that helps small and medium-sized businesses track email with visual reporting.

Personal data collected: Cookies and various types of data as specified in the service’s privacy policy.
Processing location: EU – Privacy Policy.

 

4.6 Financing Services

 

HeyLight – Compass Banca S.p.A.

This is a financing and installment payment service provided by Compass Banca S.p.A., an Italian financial institution regulated under the European Union’s General Data Protection Regulation (GDPR). Through HeyLight, residents in Switzerland can finance their bookings in monthly installments. To complete the financing process, it is necessary to share the account holder’s personal data with HeyLight, such as first name, last name, email address, and financial data required for credit evaluation.

Personal data collected: First name, last name, email address, financial and identity data as specified in their privacy policies.
Processing location: Italy (EU) – Privacy Policy.

 

4.7 Travel Service Providers

 

LiteAPI – Nuitée Travel Limited

This is a flight and hotel search and booking service provided by Nuitée Travel Limited, a company registered in Ireland. Through LiteAPI we process flight and hotel searches, rates, and bookings made on our platform. To complete a flight or hotel booking, it is necessary to share the passengers’ or guests’ personal data with LiteAPI, such as first name, last name, date of birth, passport number, and email address.

Personal data collected: First name, last name, date of birth, passport number, nationality, email address, and selected flight or hotel details.
Processing location: Ireland (EU) – Privacy Policy.

 

5. How We Use Your Information

At Viajes24h, we take the protection of your privacy and the handling of your personal information very seriously. In accordance with Swiss data protection laws (such as the FADP – Swiss Federal Act on Data Protection) and European data protection regulations (GDPR), we process your personal information for specific purposes and in a secure manner. The main reasons we process your data are described below:

• Identity verification and legal compliance: We use your information to comply with local and international laws related to identity verification and fraud prevention, ensuring that our transactions are secure and meet Swiss legal requirements.
• User account management: We allow you to create and maintain your account on our platform to facilitate access to our services and manage your bookings effectively. This includes logging in, updating your data, and viewing your booking history.
• Booking processing: Your information is used to process and manage your flight, accommodation, tour, and other travel-related service bookings. All payments are made securely through third-party payment platforms such as Stripe or Twint.
• Communication and notifications: We will send you important communications related to your account and bookings made, such as confirmations, reminders, updates, and news, based on your contact preferences. We may also send you promotional content if you have subscribed to our updates.
• Customer service and inquiries: We use your data to respond to any inquiry or support request you make, whether through our customer service or online contact channels.
• Service improvements: We analyze how you use our website and the services we offer to improve your user experience, personalize our offerings, and optimize the functionality of our platform.
• Testimonial promotion (with your consent): If you choose to share your experience with us, we may use your testimonial in our promotional campaigns and advertising materials, always respecting your consent and right to privacy.
• Fraud prevention and misuse: We adopt security measures to protect our transactions and your personal information, preventing any fraudulent use or unauthorized access to our services.
• Ensuring accessibility: If you inform us of a disability, we will take reasonable steps to improve accessibility and provide you with a comfortable, barrier-free experience on our platform.

 

Data Protection and Security

The security of your personal data is fundamental to us. Viajes24h takes appropriate technical and organizational measures to protect your information, and we guarantee that any third party that processes your data does so in accordance with applicable data protection regulations.

You have the right to access, rectify, delete, and restrict the processing of your personal information at any time. To do so, you may contact us through our customer service team or send a request to [email protected].

By using our services, you agree to this data processing in accordance with Swiss data protection laws and, where applicable, the European Union’s GDPR.

 

6. Deleting Booking Data

Although Viajes24h does not require customers to register, we collect the necessary information to process travel, tour, flight, and other service bookings through our online forms. If you wish to request the deletion of the data you provided to process your booking, you may do so by following the steps below:

• Request deletion of your data: Send us an email to [email protected] requesting the deletion of your personal and booking information. Be sure to include the booking details or the form through which you provided us with the data, so we can accurately identify your request.
• Deletion process: Once your request is received, we will process the deletion of your data within a maximum of 30 days. We will send you a confirmation email once the deletion of your data has been completed.

 

What happens if I delete my booking data?

• Deleted data: All personal data you provided for the booking, such as your name, email address, payment details, and any other information related to your trip, will be deleted from our records.
• Booking and services: After your data is deleted, you will not be able to access the information related to the deleted booking or make modifications to it.

 

What data will be retained after deleting my booking request?

Even if we delete your personal data from our records, certain data may be retained for legal and tax purposes, such as:

• Transaction records: To fulfill our tax and regulatory obligations, we will retain records of bookings and payments made. This data is necessary to provide payment receipts and tax deductions where applicable.

 

My deletion request has not been processed — what can I do?

If you have requested the deletion of your data and have not received confirmation or have any questions, please contact us at [email protected] or call our customer service number. We will be happy to resolve any questions or issues related to your request.

 

7. Compliance with Privacy Laws

Viajes24h is headquartered in Switzerland, and the use of our website and the services provided are subject to Swiss legislation, in particular the Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) of the European Union where applicable. We are committed to complying with all applicable laws and regulations related to the protection of privacy and personal data of our users.

By using our services, you agree that your data will be processed in accordance with the privacy laws in force in Switzerland, and you have the right to exercise the rights of access, rectification, cancellation, or objection regarding your personal data in accordance with applicable legislation.

 

8. Minor Users

This website is not directed at individuals under the age of 18. By using our services, you declare that you are at least 18 years of age and have the legal capacity to enter into binding contracts. Individuals under 18 are not authorized to make bookings, create accounts, or use the services offered through this website. If we discover that we have collected personal information from a minor under 18, we will take appropriate steps to delete such information and block their access to the site.

 

9. Modifications

From time to time, we may update our Privacy Policy to reflect changes in applicable laws or our data processing practices. If we make significant changes that affect your rights under this policy, we will notify you by posting a notice on our website or, if necessary, by sending you an email before the changes take effect. If you continue to use our services after such changes take effect, you will be considered to have accepted the new policy.

This policy will be effective immediately for current users and for those who register or use our services from the date of publication of any update.

For any questions related to our Privacy Policy, please do not hesitate to contact us at [email protected].

Last updated: June 12, 2026

 

For More Information

If you have any questions, concerns, or comments about these Terms and Conditions of use, please do not hesitate to contact us. You can send us an email at [email protected] and we will be happy to assist you.